LEVEL: Intermediate

TYPE OF ENGLISH: General English

MAKING A PHONE CALL

Telephone equipment

Click on the pictures below to display the name for each piece of telephone equipment:

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a charger
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a headset
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a keypad
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a pay phone
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a phone card
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a SIM card
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an answerphone
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a touch screen
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a receiver

Using a telephone

Study the sentences below:
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I'm afraid I don't have time to talk right now. I'll call you back later.
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I’ll send you an sms with my new address and telephone number.
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Hmm, it wasn’t Robert who answered the phone. I probably dialled the wrong number.
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Maria wanted to speak to the manager, but she had to wait. The receptionist put her on hold for five minutes.
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Give me a call sometime. I’ll be happy to go out with you again.
Which expression means….

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imagesmake somebody wait on the phone

put somebody on hold

imagescall somebody

give somebody a call
In British English, you can also say give somebody a ring.

imageswrite a text message to somebody

send somebody an sms

imagesmake a mistake with somebody’s phone number when you try to call them

dial the wrong number

imagescall somebody who called you earlier

call somebody back
In British English, you can also say ring somebody back.

Making contact

Study the beginning of three telephone calls:

DIALOGUE 1
Mary: Hello.
Simon: Hello, can I speak to Alice, please?
Mary: Sure. Who's calling?
Simon: It's Simon.
Mary: Just a second.
Alice: Hello, Alice here.
Simon: Hi Alice, it's Simon. How are you?

DIALOGUE 2
George: Hello.
Simon: Hi, is George there?
George: Speaking.
Simon: Hi George, I didn't recognise your voice. It's Simon. I'm just calling to say hello.

DIALOGUE 3
Receptionist: Good morning, Telecom Network Services, Andrea speaking. How may I help you?
Alice: Good morning, this is Robert Caulson. Could you put me through to the customer care department, please?
Receptionist: Certainly. One moment, please.

Put expressions from the dialogues into the correct categories below.

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imagesAnswering the phone

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Hello.
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Good morning……. How may I help you? (formal)

imagesAsking for the caller’s name

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Who's calling?

imagesIdentifying yourself (caller)

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It's Simon.
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This is Robert Caulson.

imagesIdentifying yourself (receiver)

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Speaking.
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Andrea speaking.

imagesAsking to speak to someone

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Can I speak to Alice, please?
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Is George there?
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Could you put me through to the customer care department, please?

Leaving a message

Study the following telephone calls.

DIALOGUE 1
Mary: Hello.
Simon: Hello, can I speak to Alice, please?
Mary: Just a second...I'm afraid Alice isn't in at the moment.
Simon: Do you know what time she'll be back?
Mary: She should be back this evening. Can I take a message?
Simon: No thanks, I'll call back later. Goodbye.

DIALOGUE 2
Mary: Hello.
Simon: Hello, it's Simon again. Is Alice back yet?
Mary: No she isn't I'm afraid.
Simon: OK, can I leave a message?
Mary: Of course.
Simon: Could you tell her to call me back when she gets in? I have a new number. It's 57..
Mary: Hold on a second. Let me get a pen and paper .........OK, go ahead.
Simon: The number is 57929003. Have you got that?
Mary: OK, let me read that back to you. That's 57929003.
Simon: Yes, that's right.
Mary: Right. I'll make sure she gets your message. Goodbye.

Put expressions from the dialogues into the correct categories below.

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imagesSaying that someone is unavailable

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I'm afraid Alice isn't in at the moment

imagesAsking for someone to wait

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Just a second.
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Hold on a second (let me get a pen and paper).

imagesTaking a message

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Can I take a message?
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I'll make sure she gets your message.

imagesLeaving a message

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Can I leave a message?
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Could you tell her to call me back when she gets in?

imagesChecking information

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Have you got that?
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Let me read that back to you.




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Cultural know-how

The topic of this lesson is the importance of understanding the cultural etiquette of different countries. The lesson introduces idioms concerned with etiquette and behaviour such as go Dutch, follow suit, return the compliment. Present modal verbs for advice, possibility and necessity are revised and past forms are introduced and practised. Finally, students get to talk about the cultural etiquette of their countries and their experiences doing business in a cross-cultural environment.


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14th October 2011

Congratulations!


Really a treasure chest for English teachers. Keep up your excellent work.

~ Marjan (teacher)
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