LEVEL: Intermediate

TYPE OF ENGLISH: General English


MAKING A PHONE CALL

Telephone equipment

Click on the pictures below to display the name for each piece of telephone equipment:

Show All | Hide All

image
play
a charger
image
play
a headset
image
play
a keypad
image
play
a pay phone
image
play
a phone card
image
play
a SIM card
image
play
an answerphone
image
play
a touch screen
image
play
a receiver

Using a telephone

Study the sentences below:
play
I'm afraid I don't have time to talk right now. I'll call you back later.
play
I’ll send you an sms with my new address and telephone number.
play
Hmm, it wasn’t Robert who answered the phone. I probably dialled the wrong number.
play
Maria wanted to speak to the manager, but she had to wait. The receptionist put her on hold for five minutes.
play
Give me a call sometime. I’ll be happy to go out with you again.
Which expression means….

Show All | Hide All

imagesmake somebody wait on the phone

put somebody on hold

imagescall somebody

give somebody a call
In British English, you can also say give somebody a ring.

imageswrite a text message to somebody

send somebody an sms

imagesmake a mistake with somebody’s phone number when you try to call them

dial the wrong number

imagescall somebody who called you earlier

call somebody back
In British English, you can also say ring somebody back.

Making contact

Study the beginning of three telephone calls:

DIALOGUE 1
Mary: Hello.
Simon: Hello, can I speak to Alice, please?
Mary: Sure. Who's calling?
Simon: It's Simon.
Mary: Just a second.
Alice: Hello, Alice here.
Simon: Hi Alice, it's Simon. How are you?

DIALOGUE 2
George: Hello.
Simon: Hi, is George there?
George: Speaking.
Simon: Hi George, I didn't recognise your voice. It's Simon. I'm just calling to say hello.

DIALOGUE 3
Receptionist: Good morning, Telecom Network Services, Andrea speaking. How may I help you?
Alice: Good morning, this is Robert Caulson. Could you put me through to the customer care department, please?
Receptionist: Certainly. One moment, please.

Put expressions from the dialogues into the correct categories below.

Show All | Hide All

imagesAnswering the phone

play
Hello.
play
Good morning……. How may I help you? (formal)

imagesAsking for the caller’s name

play
Who's calling?

imagesIdentifying yourself (caller)

play
It's Simon.
play
This is Robert Caulson.

imagesIdentifying yourself (receiver)

play
Speaking.
play
Andrea speaking.

imagesAsking to speak to someone

play
Can I speak to Alice, please?
play
Is George there?
play
Could you put me through to the customer care department, please?

Leaving a message

Study the following telephone calls.

DIALOGUE 1
Mary: Hello.
Simon: Hello, can I speak to Alice, please?
Mary: Just a second...I'm afraid Alice isn't in at the moment.
Simon: Do you know what time she'll be back?
Mary: She should be back this evening. Can I take a message?
Simon: No thanks, I'll call back later. Goodbye.

DIALOGUE 2
Mary: Hello.
Simon: Hello, it's Simon again. Is Alice back yet?
Mary: No she isn't I'm afraid.
Simon: OK, can I leave a message?
Mary: Of course.
Simon: Could you tell her to call me back when she gets in? I have a new number. It's 57..
Mary: Hold on a second. Let me get a pen and paper .........OK, go ahead.
Simon: The number is 57929003. Have you got that?
Mary: OK, let me read that back to you. That's 57929003.
Simon: Yes, that's right.
Mary: Right. I'll make sure she gets your message. Goodbye.

Put expressions from the dialogues into the correct categories below.

Show All | Hide All

imagesSaying that someone is unavailable

play
I'm afraid Alice isn't in at the moment

imagesAsking for someone to wait

play
Just a second.
play
Hold on a second (let me get a pen and paper).

imagesTaking a message

play
Can I take a message?
play
I'll make sure she gets your message.

imagesLeaving a message

play
Can I leave a message?
play
Could you tell her to call me back when she gets in?

imagesChecking information

play
Have you got that?
play
Let me read that back to you.




Making a phone call - comments:

No comments have been posted. Be the first to comment.

Add comment

Featured worksheet for teachers

English mania

The theme of this lesson is education and the global ‘obsession’ with learning English. Students watch Jay Walker explaining why two billion people around the world are trying to learn English. Vocabulary related to manias and obsessions is introduced. After watching the video, students learn a number of terms for describing the British and American education systems and talk about their own countries’ education systems as well as discuss the lesson topic. The worksheet key includes instructions for playing and pausing the video as well as selecting subtitles.


[more]
14th April 2011

Lingua House lessons are interesting and practical. I often use Expemo so that I don’t forget what I learn. It is a very effective method!

~ Agata (student)
[more]